Cancellation and Refund Policy

We want you to be completely satisfied with GamifyTL. If you purchase any paid plan (Pro Monthly, Pro Yearly, or Lifetime) or incur an automated renewal and find that the platform does not suit your teaching requirements, you may request a full refund within seven (7) calendar days of the successful transaction timestamp.

Refund requests can be submitted self-serve by signing in to your account and navigating to Author Dashboard > Billing > Request Refund, or by emailing our support team at support@northnode.live from your account's registered email address.

2.1 Self-Serve 1-Click Cancellation: You may cancel recurring monthly or yearly subscriptions at any time with zero hassle from your Author Billing dashboard. Cancellation stops all future automatic renewals immediately.

2.2 Retention of Access Through Cycle End: Cancellation of a recurring subscription takes effect at the end of the currently paid billing period. Your Pro features and room limits remain completely active until that date.

2.3 Cancellation vs. Refund: Cancelling a recurring subscription stops future charges but does not automatically trigger a refund for the already-billed period. If you are within the 7-day initial window and desire a refund, you must submit an explicit refund request.

The Lifetime plan is a one-time single payment that grants Pro access for the active operational lifetime of the product for that individual named account. Lifetime plans have no recurring renewals or future charges. If an eligible refund is requested and approved within the 7-day window, the Lifetime entitlement is permanently deactivated from the account.

4.1 Documented Platform Behavior: As clearly stated across our pricing and terms, GamifyTL enforces a strict single active device session policy per account. Logging in on a new device will automatically switch your session and invalidate the session on any previous device. This is intended behavior and does NOT constitute a technical defect, server error, or grounds for a refund.

4.2 Credential Sharing Violations: Attempting to share account credentials between multiple teachers, schools, or departments violates our Terms of Service. Accounts flagged, suspended, or terminated for credential sharing or attempting to bypass single-device protections forfeit all refund eligibility.

4.3 Other Ineligible Situations: We reserve the right to decline refund requests in cases of:

• Requests submitted after the 7-calendar-day window has elapsed;
• Accounts that have engaged in mass-scripted automated abuse or bot scraping;
• Duplicate refund claims or fraudulent chargeback proceedings;
• Accounts terminated for hosting malicious, illegal, or abusive educational material.

Once a refund request is received and verified, we submit the refund order to our payment gateway, Razorpay. Approved refunds are credited directly back to the original payment method (UPI account, credit/debit card, or bank account).

Depending on your bank or card issuer's processing cycle, funds typically reflect in your account within 5 to 7 business days. GamifyTL does not retain or withhold funds once approved.

When contacting support regarding a refund, please specify your registered account email, transaction date, and Razorpay Payment ID if available. Never share OTPs, UPI PINs, or banking passwords.

NorthNode Technologies, trading as NorthNode/GamifyTL, is an individual business registered in India.

Registered address: NorthNode Technologies, Garden City University, Battarahalli, Bengaluru, Karnataka 560049

Email: support@northnode.live · Phone: +91 63033 92391